Member Outreach Advocate

Job Title: Member Outreach Advocate

Work Mode: Remote

About SCAN
SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 285,000 members across California, Arizona, Nevada, and Texas. For more than 40 years, SCAN has been a mission-driven organization committed to keeping seniors healthy and independent. SCAN is known throughout the healthcare industry as a leader in senior healthcare innovation. Employees at SCAN are talented professionals who support older adults on their aging journey while also driving strategic advancements in healthcare. To learn more, visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job
Support members that are at risk for specific health conditions to manage their own health. Through peer support and the relaying of shared experiences, assist to educate and motivate behavior changes to improve health outcomes and quality of life.

You will

• Make outbound calls to SCAN members based on identified health interventions or quality initiatives.
• Build rapport with members by communicating personal experience as a SCAN member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
• Encourage and aid members who may encounter obstacles to seeking care.
• Document all required information in the care management system during phone calls with members.
• Maintain client confidence by keeping information confidential.
• Utilize department job aids and training materials.
• Contribute to the team effort by accomplishing related results as needed.
• All other duties as assigned.

Your qualifications:

• High School Diploma or equivalent experience
• Basic technical skills for functional area
• Basic problem-solving skills
• Good communication and interpersonal skills
• Excellent communication skills including the ability to articulate one’s own personal SCAN membership experience.
• Must be proficient with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• Strong interpersonal skills, as well as strong written and verbal communication skills.
• Ability to work independently as well as part of a team.
• Strong organizational skills.
• Ability to work in a fast, loud and changing environment.
• Bi-lingual is preferred

What's in it for you?
• Base Pay Range:
• Work Mode: Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1