Health Advocate- Inbound/Outbound Calls, Healthy Outcomes Team - Remote (IL, VA, LA, KY)

Were building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, youll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

Position Summary/Mission:

Is your passion helping others? Are you a dynamic communicator? A team player ? Do you thrive in a fast-paced environment? If so, we are looking for you!

The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicaid population learn about and complete important health screenings and activities .

As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors . Our goal on each call is to give every member a clear understanding of their benefits for specific screenings , medications , activities, and follow up care.

You will talk to provider s and member s to assist with important health services like setting appointments, filling medications , and providing resources to improve Star health outcomes.

Your key responsibilities are:

• Inbound and outbound calls to members and providers to help scheduling services like healthcare visits , screenings, vaccination s , or medication refill s .

• Working through barriers that stand in the way of our members good health

• Delivering the best member experience through professional empathetic conversations

• Provid ing important education to members to help them make good health decisions that improve their health

• Accurately document ing conversations in the members health record

Your key abilities are:

• High-energy engagement to provide exceptional service

• E mpath etic , curi ous , with an enthusiasm for learning

• Knowledge retention and ability to answer questions and resolve issue s

• Desire to understand and meet our members needs and escalate issues for resolution

• Speed and efficiency to meet business metrics and goals.

• Ability to handle pressure and to stay calm and positive in all situations

• Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.

• Ability to absorb and apply new and changing information.

• Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment

Required Qualifications:

• Professional communication skills

• Strong active listening and interpersonal skills

• High computer literacy, including ability to troubleshoot issues

• Proficiency with Windows and web-based applications and digital communication tools

• Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace

• Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted )

Preferred Qualifications:

• Bilingual or multilingual candidates heavily preferred.

• Experience with HEDIS screening measures

• Experience with behavior change

• Experience working in mental health background

• Experience working in community health

• 1+ year experience with production expectations or high-volume calls heavily preferred

• 2+ years e xperience with call center or outreach involving members/consumers

• 3+ years experience in a healthcare setting

• Medical certification (certified nursing assistant, medical assistant, etc.)

Education and Certification Requirements :

• High School Diploma or G.E.D.

REQ Notes:

All applicants must have adequate internet speeds and will be required to HARD WIRE their computer into their modem for this position.

Training is expected to last 4 weeks, is virtual, and may be t a different shift than the candidate is hired to work (this change would be temporary until training is complete).

Applicants must reside in KY, LA, VA, and IL and have the ability to work one of the following shifts

• 9a-5:30p

• 10a-6:30p

• 11a-7:30p

• 12p-8:30p

• 1p-9:30p

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments .

We anticipate the application window for this opening will close on: 06/04/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.