Student Services Specialist (Confidential Advocate, 0097511T)

Title: Student Services Specialist (Confidential Advocate)

Position Number: 0097511T

Hiring Unit: Student Affairs Counseling Department

Location: Kahului, Maui

Date Posted: June 02, 2026

Closing Date: June 16, 2026

Band: B

Salary: salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Temporary

Other Conditions:

Possibility to convert this position from a temporary to a permanent position

This is NOT a remote position the job requires in-person work.

Duties and Responsibilities

(**Denotes Essential Functions)

Advocacy & Direct Support

• ** Provides confidential advising and advocacy to students, faculty, and staff reporting incidents of sex discrimination or gender-based violence.
• ** Serves as a primary intake point and first line of support for individuals in crisis, conducting assessments, clarifying needs, and facilitating connections to the most appropriate campus and community services.
• ** Offers education and advocacy regarding discrimination policies, grievance processes, supportive measures, safe zones, and related resources.
• ** Enhances safety through risk assessments, safety planning, and implementation of supportive measures, using best-practice tools.
• ** Supports reporting parties through informal and formal University processes, including document preparation, hearings, and serving as a process advisor when appointed.
• ** Facilitates informal resolution and alternative dispute resolution processes when appropriate.
• ** Maintains confidentiality in compliance with HRS 304A-120 (2016), Title IX, the Clery Act, Violence Against Women Act (VAWA), and Hawai?i Rules of Evidence 505.5 (including the required 35-hour training).

Prevention & Education

• ** Develops and delivers culturally appropriate prevention, wellness, and educational programming in collaboration with the Title IX Coordinator and campus units.
• ** Provides workshops, trainings, outreach, and campus-wide initiatives to promote mental health, wellness, inclusion, and violence prevention.
• ** Creates and disseminates educational content (e.g., websites, social media) on advocacy services, policies, and resources.
• ** Evaluates the impact of educational efforts on campus climate, identifying trends, implicit/explicit bias, and systemic issues to recommend improvements.

Process & Compliance

• ** Documents case-related information, referrals, and follow-ups in a manner that protects privacy.
• ** Collects, maintains, and reports aggregate service-related data to fulfill University reporting requirements.
• ** Ensures the Universitys compliance with state and federal laws related to discrimination, harassment, and violence prevention.

Collaboration & Campus Engagement

• ** Participates in Behavior Intervention Team (BIT), Community Assessment, Response & Education (CARE) team, Prevention, Awareness, Understanding (PAU) Violence Coalition, and other committees or task forces to strengthen campus well-being and safety.
• ** Builds capacity across campus to recognize and respond to wellness issues, providing appropriate referrals and follow-up.
• ** Collaborates with students, faculty, staff, and community partners to develop culturally responsive practices and improve institutional response to misconduct and violence.
• ** Supports campus climate by engaging in outreach, professional development, and leadership opportunities aligned with the Universitys strategic plan and mission.
• ** Keeps abreast of current literature, professional best practices, and relevant associations.
• Provides evening or weekend support as needed.
• Performs other duties as assigned.

Minimum Qualifications:

Education and Professional Work Experience

• Possession of a baccalaureate degree in Counseling, Social Work, Gender Studies, Social Sciences or related field and three (3) year(s) of progressively responsible professional experience with responsibilities for providing Direct Advocacy and/or Crisis Counseling related to discrimination, sexual misconduct, and gender-based violence, including but not limited to sexual assault, harassment, stalking, and domestic or dating violence; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Knowledge, Skills, and Abilities

• Considerable working knowledge of principles, practices, and techniques in the area of delivering Crisis and/or advocacy services for victims of sex discrimination and gender-based violence, including domestic or dating violence, stalking, sexual assault, and harassment, as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles, and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations, and theories and systems associated with Title IX and VAWA compliance for educational institutions receiving federal assistance.
• Demonstrated ability to resolve wide-ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative, and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally, and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders, and members, and individuals.
• Demonstrated ability to operate a personal computer and apply word processing software and spreadsheet software.
• If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Supplemental Minimum Qualifications:

• Demonstrated experience in establishing and maintaining effective working relationships with clients, including students, faculty, and staff, as well as community members from diverse backgrounds.
• Demonstrated ability to recognize problems, identify possible causes, and resolve the full range of problems that may commonly occur in the delivery of advocacy services for victims of sex discrimination and gender-based violence.
• Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
• Demonstrated ability to handle sensitive and confidential matters with tact and discretion.
• Demonstrated skills in advocacy, advising, and interpersonal counseling.
• Strong written and oral communication skills.
• Demonstrated ability to develop educational programming and conduct effective training and workshops for diverse audiences.
• Demonstrated ability to operate video conference, including scheduling meetings, creating and managing webinar events (e.g., setting up and monitoring registration, sending reminders to registrants, etc.)
• Demonstrated ability to identify, manage, and resolve conflicts in a positive and constructive manner.
• Demonstrated ability to be sensitive to cultural and educational diversity and ability to communicate and interact effectively with people of diverse ages, backgrounds, and lived experiences.
• Ability to work outside of regular work hours if necessary, including nights, weekends, and holidays.
• Ability to travel to neighbor-island campuses and on-island sites during the work week, as needed.

Desirable Qualifications:

• Masters degree from an accredited institution in social work, psychology, counseling, or a related field.
• Experience providing direct advocacy and/or crisis counseling in a university, college, or community college setting.
• Knowledge of institutional obligations under Title IX and the VAWA.
• Current State of Hawai?i license in counseling, social work, or a related discipline.
• Certification as a victim advocate at the state (Hawai?i) or federal level.
• Demonstrated experience with alternative dispute resolution (ADR) processes.
• Prior experience supporting or conducting internal investigations, litigation, or comparable proceedings.

Inquiries:

Name:UH Maui College, Human Resources

Phone:...

Email:...

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED

To Apply:
Click on the "Apply" button on the top right corner of the screen to complete an application and attach the required documents. In addition to the Application, applicants must attach the following:

1. A one- to two-page statement outlining ways in which you meet the minimum and desirable qualifications;
2. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position ( copies of official transcripts are acceptable ; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOT be accepted.
• Diplomas and copies will NOT be accepted.

1. Resume
2. Three (3) professional references with contact information (including email addresses)
3. Optional letters of recommendation .

Incomplete applications will NOT be considered.

NOTE:

• The application will be incomplete if materials are unreadable, illegible, password-protected, missing, or corrupted; therefore, late or incomplete applications will not be considered. All requested documents/information become the property of Maui College and will not be returned.
• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.).
• If you have not applied for a position before using NEOGOV, you will need to create an account.

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit:

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: