Temporary Agent Results Advocate

About Liveops

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.

Temporary Agent Results Advocate

This opportunity is a temporary W2 role that will be contracted through a 3rd party vendor, Cypress.

Department: Delivery Operations (Healthcare Client)

Estimated Hours Per Week: 40

Tentative Schedule Needed: Monday - Friday, 9-5 EST. No Weekends

Target Start Date: 5/26/2026

Contract End Date: TBD - 2-3 months

Position Overview:

Basic Responsibilities:

The seasonal ARAs will provide realtime chat support to agents for claim processing, override, and authorization questions prior to submission in the client's system. Each claim review averages 5-15 minutes, depending on complexity.

Basic Qualifications:

• High School Diploma or equivalent required
• 1-2 years customer service experience required, call center experience preferred
• Comfortable in a fast pasted environment
• Sound decision making and experience navigating decisions quickly in real-time

Minimum Technical Requirements:

• Personal computer or laptop (no tablets or Chromebooks)
• Reliable high-speed internet connection
• Webcam and microphone for virtual meetings
• Secure, distraction-free workspace

Please Note:

All temporary workers are responsible for providing their own equipment and a reliable internet connection to perform their responsibilities.

Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer