Guest Advocate Emergency Department, Part-Time (2nd shift)

We are looking for a Guest Advocate to join our collaborative team at Memorial Health!

What You'll Do:

Welcomes all visitors. Approaches daily work with an "everything is my job" attitude. Pleasantly interacts with a broad range of guests with a variety of needs. Communication liaison between patients, family members, visitors, employees and physicians. Customer Service skills demonstrated by being proactive, approachable and solution focused. Deescalates hostile or displeased guests using conflict resolution skills. Serves as primary resource for visitors and guests seeking information. Tracks and communicates customer complaints or praises.

Requirements

Associates degree in hospitality or other service industry with focus on customer service / guest relations or a minimum of 3 years customer service experience in a healthcare setting. Excellent customer service skills are an absolute must. In addition, the candidate must have the ability to work well under high pressure in a fast paced environment with poise. Computer experience is required.

Shift

2nd with Every Other Weekend

Hours

32 per pay (Every two weeks)

Why Join Us:

Time Off

• Vacation
• Sick Leave
• 11 Paid Holidays
• Personal Day

Retirement

• Ohio Public Employee Retirement System
• Deferred Compensation

Other

• Tuition Reimbursement
• Kidzlink Daycare Center
• Employee Recognition
• Free Parking
• Wellness Center
• Competitive Salaries
• Community/Family Atmosphere

Location:

• Approx. 25 minutes away from Dublin, OH
• Approx. 30 minutes away from Hillard, OH
• Approx. 30 minutes away from Delaware, OH
• Approx. 30 minutes away from Powell, OH

We look forward to seeing your application!

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources at ....